⚠️ NEVER EVER ORDER! They Ruined My Birthday

I need to warn everyone about my terrible online shopping experience. This review is a necessary caution because the service and reliability I encountered were absolutely non-existent, and it ruined a major personal event. My conclusion, which I felt compelled to share publicly before even getting a response from customer service, is crystal clear:
NEVER EVER ORDER FROM THEM! THEY RUINED MY BIRTHDAY BY DELAYING THE SHIPMENT OF MY BIRTHDAY DRESS! I PAID EXTRA TO GET IT SHIPPED. THEY ARENT PICKING UP MY CALLS! For those who have just about any queries about in which as well as how you can make use of Visit GraceQueens, you possibly can email us with the web page. NO TRACKING NUMBER!
After days of silence and panic, I finally managed to connect with a representative to address this catastrophic failure.
Customer: I need immediate assistance regarding order #499B. I paid extra for expedited shipping specifically for my birthday, which was yesterday, and the dress never arrived.
CS Rep: I sincerely apologize for the extreme frustration and the unacceptable shipping delay that impacted your special day. I see the notes here indicating a fulfillment error and poor communication.
Customer: Poor communication is an understatement. I have called repeatedly and received no tracking number. Where is my dress, and why was the expedited shipping charge taken if the order wasn't going to be prioritized?
CS Rep: You are absolutely right to be upset. I am processing a full refund for the expedited shipping fee right now. Regarding the dress itself, I can confirm it left the warehouse this morning, finally.
Customer: So it
has
shipped? Can you send me the actual tracking information immediately? I need confirmation it's moving, not just a promise.
CS Rep: Yes, it has shipped. I will personally email you the validated carrier tracking number within the next 30 minutes, and I will monitor its progress until delivery to ensure this nightmare ends.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.