View source for Walked In, Stared Down, And Walked Out: My Worst In-Store Experience EVER! 🥶🚪 (Fordham Location Warning)

<br><br><br>I need to share a cautionary tale about my recent shopping trip. I wish I had just stuck to online browsing, but I needed a dress quickly, so I visited the Fordham location. What I encountered was shocking. I need others to realize that while the dresses are beautiful made, that’s not the issue at hand. The employees need to practice customer service. When I went to Fordham at the store, I entered the store, greeted them, and they were staring right in my face! It felt like they needed to learn to make customers feel welcome! Asking them the prices and sizes was torture; they were reluctantly answering as if I wasn’t a paying customer. They need to respect customers. I was so upset by the disrespect and coldness that I immediately left the store and felt compelled to contact their support line to explain exactly what had happened.<br>Customer: I’m calling about the shocking treatment I just received at your Fordham store this afternoon. I felt completely disrespected.<br>CS Rep: I am so sorry to hear that your visit was disappointing. Could you please tell me more about what happened so I can understand and address it?<br>Customer: I felt totally unwelcome.  If you have any type of questions pertaining to where and how you can make use of [https://www.gracequeens.com/blogs/news/the-crystal-blazer-that-changed-everything-my-honest-review-of-online-luxury-blazers www.gracequeens.com explains], you can contact us at our own web-site. I was asking them the prices and sizes, and the staff seemed genuinely annoyed to even speak to me. They were reluctantly answering as if I wasn't even a paying customer.<br>CS Rep: That is absolutely unacceptable. We sincerely apologize that you were made to feel that way. We certainly want all customers to feel welcome and respected in our stores.<br>Customer: Well, they clearly don't know how to do that. They were just staring right at me when I walked in the door. I want assurance that this behavior is going to be addressed with that staff.<br>CS Rep: I understand your need for assurance. I am escalating this detailed feedback immediately to the store management team for immediate review and coaching on basic customer welcome and respect protocol. Thank you for alerting us to this critical lapse.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap.<br><br>