View source for 🚨 Trust Broken: New Ownership

<br><br><br>I am writing this as a warning to potential customers who might be thinking of purchasing a custom hat from this company based on their past reputation. My terrible online shopping experience, which transitioned into an even worse in-store visit, highlighted a massive shift in quality and service. The expertise I had come to expect was completely missing. When I finally confronted the reality of the situation, the conclusion was inescapable:<br>New ownership and all the seasoned employees are gone. Shop elsewhere.<br>I felt compelled to leave this review and engage with customer service because customers deserve transparency and shouldn't be blindsided by such a drastic drop in quality.<br>Customer: I’m honestly incredibly disappointed with my recent attempt to purchase a custom hat. I used to trust this company, but the level of service I received was unacceptable.<br>CS Rep: I sincerely apologize that your experience did not meet our usual standards.  If you have any inquiries pertaining to the place and how to use [https://avis77.blogspot.com/2025/12/waterproof-baseball-cap-from-disaster.html avis77.blogspot.com], you can speak to us at the site. That certainly sounds frustrating. Could you elaborate on what specifically went wrong with the staff during your visit?<br>Customer: It seems like all the knowledgeable people vanished overnight. The person assisting me couldn't answer basic questions about material sizing or construction. Frankly, if it’s true that<br>New ownership and all the seasoned employees are gone<br>, you need to acknowledge the impact on customer service.<br>CS Rep: I hear your concerns regarding recent staffing changes, and I truly apologize for the lack of expertise you encountered. We are immediately addressing training gaps. To regain your trust, may I arrange for a 50% discount on your next purchase and schedule a guaranteed private consultation with our most experienced current artisan?<br>Customer: A private consultation is the minimum I expect at this point. I need reassurance that the quality of the final product will match the brand’s previous reputation.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap.<br><br>