View source for Cautionary Tale: Mandatory $42 Gratuity

<br><br><br>My terrible booking experience for a group activity is a cautionary tale for anyone looking to celebrate. I found myself writing to express my concern regarding a recent experience at your Nashville establishment. While the hat-making activity itself was fun, the final billing felt excessive and exploitative.<br>The main issue was the mandatory nature of hidden fees. I personally spent $211 after applying my initial deposit, but was then informed that a 15% gratuity of $42 would be added, bringing the total to $253.  If you liked this short article and you would like to obtain more facts pertaining to [https://www.oeppeo.com/blog/top-baseball-hats-2023-thug-life-2pac-dad-hat-faq https://www.oeppeo.com] kindly check out our own web site. I understand the inclusion of gratuity for exceptional service. However, the mandatory nature of the 15% charge for a group booking, particularly considering the perceived disparity between the cost of materials and the final price, felt excessive and somewhat exploitative.<br>To compound the frustration, there was a billing error as well: I left a $75 deposit. My receipt shows a $55 deposit. This complete lack of pricing transparency and the incorrect billing compelled me to contact customer service immediately.<br>Customer: I need to discuss the charges from my group visit. I'm looking at my receipt and my total jumped by $42 for a mandatory 15% gratuity. Why wasn't this clearly disclosed when we booked?<br>CS Rep: I apologize for the confusion regarding the gratuity. Our policy for groups of eight or more does include a mandatory 15% charge, which should have been mentioned during the booking process. I understand why you feel this was unexpected.<br>Customer: Unexpected is an understatement. And that’s not all. We paid a $75 deposit per person, but my receipt only shows a $55 deposit applied. Where did the missing $20 go?<br>CS Rep: That is absolutely a billing error on our side, and I sincerely apologize. I can certainly adjust that immediately and ensure the full $75 deposit is correctly credited to your account. I will process that refund for the $20 difference now.<br>Customer: So you can fix the deposit mistake, but the $42 mandatory gratuity is non-negotiable, even though the lack of transparency ruined the end of our experience?<br>CS Rep: While the mandatory gratuity is firm based on group size, I will be escalating your feedback regarding the disclosure of this charge to our management team immediately. Transparency is vital, and we clearly missed the mark here.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap.<br><br>