View source for Warning: Excellent In-Store Service, Disastrous Online Fulfillment 📦😡

<br><br><br>I felt absolutely compelled to write this review as a warning to anyone considering buying online after having a great experience in the store. My initial in-person visit was wonderful; the service was excellent, the person who helped my dad and the manager were awesome, and we bought two hats. That is why I originally intended to leave a five-star rating, stating: "<br>Excellent service. Stopped by to buy my dad a gift of a particular hat he likes. The person who helped my dad and manager were awesome. We bought two hats. I will post later than today (103124) to review the hats.<br>"<br>However, my promise to review the hats later is why I am here now. The secondary hat—the one that was shipped separately—arrived totally crushed and unusable. The goodwill from that "Best experience" has been completely ruined by the terrible fulfillment, forcing me to leave a review and engage in this frustrating dialogue with customer service.<br>Customer: I am so frustrated. I visited your store and had an excellent experience, but the second hat that was shipped to me arrived totally crushed and unwearable. This was supposed to be a gift!<br>If you have any type of concerns concerning where and ways to use [https://arketingres.blogspot.com/2025/12/my-trusty-fishing-companion-oeppeo.html warm baseball cap], you can contact us at our website. CS Rep: I am terribly sorry to hear that, especially given your positive initial visit. Receiving a damaged item is completely unacceptable, and I sincerely apologize for the oversight in our quality check or during shipping.<br>Customer: Oversight? The brim is practically snapped in half. It feels like the service quality I experienced in person has been completely ruined by this terrible delivery mess. What are you going to do to fix this immediately?<br>CS Rep: I absolutely understand your disappointment. We will process a replacement hat today and ship it via expedited service at no cost to you. I can also generate a prepaid label right now so you can send the damaged one back at your convenience.<br>Customer: Yes, please expedite it. I need that replacement next week, not next month.<br>CS Rep: Consider it done. I am emailing the replacement order confirmation and the return label now. You should see tracking information for the new shipment within the next 24 hours.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap of trusting a great in-store experience will translate into reliable online fulfillment.<br><br>