STOP! Their Review System Failed

I'm writing this cautionary review because my terrible online shopping experience was frustrating from start to finish. I tried multiple times to leave a detailed explanation of the issue with my recent purchase, only to have the submission system fail. It seems my review attempts disappeared completely, rendering the experience effectively
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. This failure compelled me to reach out directly to customer service, hoping to finally get some clarity and resolution after the website itself let me down.
Customer: I am so frustrated. I tried leaving feedback on your website about my order three times, and every time the submission failed. What is going on with your review system?
CS Rep: I sincerely apologize for the technical difficulties you encountered. That sounds incredibly frustrating. Can you tell me more about the feedback you were trying to submit so I can log it manually and assist you?
Customer: The core issue is that I couldn't even tell you what happened online! It just showed up as nothing, literally
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. I spent 20 minutes writing out the problem with the delayed shipping and the site just ate it.
CS Rep: I understand your anger. If you loved this short article along with you desire to obtain guidance with regards to WholeCustomDesign Design generously stop by the page. Losing detailed feedback like that is unacceptable. I am raising this system failure immediately. For now, let's address the shipping issue. Could you please provide your order number and briefly describe the problem?
Customer: Yes, my order is 12345. It arrived two weeks late and the box was completely damaged, which is what I wanted to document.
CS Rep: Thank you for sharing that. I am flagging the shipping company complaint and escalating this to our fulfillment team. We will investigate the damage and arrange for a refund or replacement for you today.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.