Stares

I need to share my experience not just as a complaint, but as a warning. My terrible in-store experience forced me to contact customer service online, hoping for some accountability regarding basic decency. The moment I walked into the Fordham store, it was clear customer service was non-existent. My immediate feeling and conclusion, which I wrote down, was this: "The dresses are beautiful made but that’s not the issue at hand. The employees need to practice customer service. Went to Fordham at the store, entered the store, greeted them & they’re staring right in my face! Learn to make customers feel welcome! Asking them the prices & sizes, they’re reluctantly answering as if I’m not a paying customer. Need to respect customers, I don’t know if I’m the only one this has happened to…." This blatant disrespect is why I felt compelled to reach out; no one should be treated this way while trying to shop
>Customer: I am calling about my visit to the Fordham store earlier today, and frankly, I’m appalled by the staff’s behavior
>CS Rep: I am so sorry to hear you had a negative experience in-store. Can you tell me more about what happened so I can properly log this feedback
>Customer: They were just staring at me when I greeted them, and then when I tried asking simple questions about sizes and prices, they were answering me reluctantly, like I was annoying them. I felt entirely unwelcome and disrespected as a potential paying customer
>CS Rep: That is absolutely unacceptable, and I sincerely apologize that our team members made you feel unwelcome. We value every customer, and their behavior does not reflect our standards
>Customer: So what are you going to do? When you cherished this article as well as you wish to be given more details regarding Shop GraceQueens i implore you to pay a visit to our web page. I left the store without buying anything because of the attitude
>CS Rep: I understand completely. I am escalating this specific feedback to the regional manager for immediate staff review and training at the Fordham location. As a gesture of apology, I would also like to offer you a 20% discount code for your next online purchase, should you wish to shop with us again
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

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