PRE-ORDER WARNING: Store Refused Fitting

My experience was a complete disaster and I want this review to serve as a warning about my terrible online shopping ordeal. I pre-ordered a special occasion dress way back in November, months in advance. But when I finally arrived to pick it up, they wouldn't even let me try it on. This ultimately led to the horrifying realization at home that it didn't fit me. It's clear that they do not know how to measure women correctly. When I went back hoping for some recourse, their response was blunt: all sales are final. Realistically, that was so unfair, and I realized why I would not recommend anyone to go here. This shocking lack of fairness compelled me to reach out to customer service and share my story.
Customer: I am so upset about my dress pickup. I spent hundreds of dollars and because you wouldn't let me try it on when I picked it up, I now have a dress that doesn't fit, and your store staff insists all sales are final. This is unacceptable.
CS Rep: I am truly sorry to hear about this distressing situation. That sounds incredibly frustrating, especially for a pre-ordered item. If you loved this short article in addition to you wish to be given details concerning GraceQueens Gowns kindly stop by the site. I understand why you feel the "final sale" policy is unfair in this context where sizing accuracy was clearly an issue.
Customer: It absolutely was. They do not know how to measure women correctly! What am I supposed to do with a dress I can't wear? I need a full refund or at least store credit, this mistake was entirely on your end.
CS Rep: I appreciate you bringing this specific sizing concern to my attention. While we cannot always override the final sale terms, given the required pre-order and the store’s failure to allow a fitting, I can escalate this immediately to management to approve an exception for store credit.
Customer: That's the least that can be done. Please process that request immediately; I don't want to deal with this store again.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.