Weeks Of Silence

I feel compelled to share my terrible online shopping experience here as a cautionary tale for future buyers. I made a significant purchase, and weeks later, I was left completely in the dark.
On November 8 I made an online purchase and I have not yet received my purchase.
That’s where the nightmare began. I shouldn't have to chase down a package for weeks, but the customer service response was even more shocking.
I have called several times and the response they tell me is that they cannot help me because I made the purchase online, I sent an email and so far I have not received a response. If you have any inquiries about wherever and how to use new content from www.gracequeens.com, you can call us at our web-site. Horrible service.
This lack of support is why I finally insisted on speaking with a representative who could actually offer a solution.
Customer: I need immediate help tracking order #XYZ. It was placed on November 8th and I still haven't received it.
CS Rep: I completely understand your frustration regarding the delay, especially since your order is long overdue. I apologize deeply for the poor experience you’ve had trying to get assistance previously.
Customer: "Poor experience" is an understatement. I called repeatedly and was told you couldn't help me because it was an online order, and my email was ignored. Where is my item?
CS Rep: That is unacceptable service, and I assure you we
can
help. It looks like the package may be stuck in transit—I am initiating a tracer investigation immediately and will personally follow up with you within 24 hours via email with a concrete update or resolution.
Customer: You promise a resolution? I just want the dress I paid for or a refund if you can’t find it.
CS Rep: I promise we will resolve this one way or the other. If the package is officially declared lost, we will expedite a replacement shipment or process a full refund, whichever you prefer. I will send you a follow-up email confirming these steps immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.