$400 Order "Null": A Technical Nightmare And Service Black Hole 🚫

I need to share my terrible online shopping experience as a cautionary tale for future buyers. The entire process was a nightmare, from checkout errors to a non-existent confirmation email. My feeling about this experience? It was literally
null
—a complete black hole of service and communication, as if the company didn't even register my purchase or my frustration. I tried to leave feedback directly on the order page, but the system kept crashing, leaving me with what felt like a blank entry every time. That's why I felt compelled to stop trying the broken website and demand a real conversation with customer service to resolve my missing $400 order.
Customer: I’ve spent two hours trying to track my order #MC778, which I paid for four days ago, and I have zero confirmation, zero tracking, and the website keeps giving me error messages. What is going on?
CS Rep: I sincerely apologize for the frustration and the technical issues you've encountered. That sounds unacceptable, and I'm very sorry the system failed to provide you with basic confirmation. When you liked this short article in addition to you wish to receive guidance relating to GraceQueens Elegant Wear kindly visit our own site. Let me look up order MC778 right now.
Customer: Unacceptable is an understatement. I tried to submit feedback twice and it just vanished! Did the order even process? I need to know if I need to dispute the charge or if I am actually going to receive the dress.
CS Rep: I see the charge here, and it appears the order confirmation failed to deploy due to a temporary server glitch we experienced yesterday. The good news is the item is packaged. I am manually generating the tracking number now, and I will personally email it to you within the next five minutes, along with a 20% discount code for your next purchase as compensation.
Customer: A discount doesn't fix this mess, but fine, if you guarantee that tracking number is in my inbox in five minutes, I will accept that.
CS Rep: I absolutely guarantee it, and I am truly sorry again for the negative experience. Thank you for bringing this critical feedback to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.