🚨 Cautionary Tale: Broken Zipper

I felt compelled to share my terrible online shopping experience as a cautionary tale. While others seem to have amazing in-store interactions, my specific online order for an event dress was a complete logistical and quality disaster. When the dress finally arrived, far too late and damaged, I felt the entire experience was so pointless and frustrating that I couldn't even formulate a proper critique, resulting in the initial, frustrated blank review:
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. I realized a blank slate wasn't helpful, so this compelled me to contact customer service to seek a resolution and leave this detailed feedback.
Customer: I am extremely disappointed. My order (MC-2451) arrived yesterday, three days late, and the zipper is completely broken. This dress is unusable for my event this weekend.
CS Rep: I am truly sorry to hear that, and I understand how frustrating the delay and damage must be, especially with an event approaching. Let me pull up your order immediately.
Customer: I need a full refund, not a replacement. Should you have just about any queries with regards to in which and also how you can utilize GraceQueens Products, you can e mail us with our own web page. There is no time to ship another one, and frankly, I’ve lost confidence in the product quality. How quickly can you process the refund?
CS Rep: I have reviewed the photo you sent. We sincerely apologize for the quality control oversight. I can initiate the full refund immediately. You will see the funds credited back within 5 to 7 business days.
Customer: And what about the damaged item? Do I have to pay for return shipping, or can you send a prepaid label?
CS Rep: Since the item arrived defective, we will cover the return shipping costs. I am emailing you a prepaid label right now, along with instructions on how to package the dress for immediate pickup.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.