Charged Immediately, Never Shipped: A Disaster Of An Online Order 🚨ðŸâ€™¸

I need to share my terrible online shopping experience as a serious warning to others. While everyone else seems to rave about the quality and speed, my transaction failed spectacularly. I was charged immediately, but my item never even shipped. When the platform prompted me for feedback, I honestly couldn't find a single positive thing to say—it was so bad that I just left the field completely blank, resulting in a review that was essentially nothing: [null]. I felt compelled to leave this feedback and reach out to customer service because being charged for a non-existent order is unacceptable.
Customer: I need help tracking order #801. I placed it over a week ago, my card was charged immediately, and I have zero updates. This is infuriating.
CS Rep: I sincerely apologize for the frustration and the lack of updates regarding order #801. Should you have virtually any questions about exactly where as well as how to employ oePPeo Styles, you are able to call us in our internet site. Let me look into the fulfillment status for you right now.
Customer: I don't need platitudes, I need to know where my hat is or why I paid for something that seemingly doesn't exist. This online experience has been a disaster.
CS Rep: I understand completely. It appears there was a critical processing error on our backend that prevented this order from ever reaching the shipping stage. I am terribly sorry for this oversight.
Customer: So you admit it was never shipped? What is the solution here? I want a full refund processed immediately.
CS Rep: Yes, that is correct. I have initiated a full refund for the original amount right now. You should see that reflected within 3-5 business days. As an apology for the inconvenience, I will also email you a 20% discount code.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.