DON'T Order Online: I Paid For A Hat That Doesn't Exist 👻

I wanted to share my terrible online shopping experience as a serious warning. While the physical store reviews are full of enthusiasm, ordering remotely was an absolute nightmare. My initial purchase process felt incomplete, resulting in a
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delivery status that never updated weeks after the purchase. I haven't even received the product to rate it—I feel compelled to leave a review and contact customer service immediately because, frankly, receiving a hat that doesn't even exist is the worst possible conclusion. This entire experience has been frustrating and disappointing.
Customer-Service Dialogue
Customer: I am calling about order #4157. It has been over two weeks, and the tracking number you provided shows no movement or updates whatsoever. Is the hat lost?
CS Rep: I apologize completely for the confusion and delay, sir/ma'am. Let me pull up order #4157 right now… I see here that the tracking was generated, but the item was unfortunately never properly scanned by our fulfillment partner before it left the warehouse
>Customer: So, it's either sitting in a corner somewhere, or it was lost in transit before the carrier even officially received it? That's unacceptable. I ordered this specifically for an event this weekend
>CS Rep: I completely understand your frustration and I sincerely apologize for the oversight on our side. If you have any concerns regarding the place and how to use oePPeo Performance Hats, you can contact us at our own webpage. This clearly shouldn't have happened. What I can do immediately is process a priority replacement shipment today, or if you prefer, I can issue a full refund immediately
>Customer: A refund doesn't get me the hat. Please ship the replacement, but can you guarantee the shipping process will actually be monitored this time
>CS Rep: Absolutely. I will personally oversee the packaging and ensure it is scanned out of the facility today via expedited 2-day shipping, and I will email you the confirmed tracking information within the hour
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap of non-existent online orders

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