WARNING: My Order Vanished

I’m sharing my terrible online shopping experience as a serious warning. My order vanished, and the subsequent lack of communication was deafening. My review reflects exactly how I felt: nothing. Absolute silence and failure, which is why the initial review I tried to leave was just blank—that was my direct feeling and conclusion about this experience. I felt compelled to reach out to customer service immediately to figure out why I paid for something that simply doesn't exist.
Customer: Where is my order? The tracking has been stuck for a week and I haven't received any updates or even confirmation it shipped.
CS Rep: I sincerely apologize for this fulfillment error. That is unacceptable. Let me pull up your order details right now.
Customer: Unacceptable is an understatement. I need either the product today or a full refund processed immediately.
CS Rep: I see the issue. It appears the package was lost in transit. We can process a full refund right now, or we can overnight a replacement hat for you, free of charge. Which do you prefer?
Customer: I want the hat, but I need a new tracking number sent to my email immediately, and confirmation that it’s actually in stock this time.
CS Rep: Absolutely. I’ve initiated the reshipment and you will receive tracking within the hour. Thank you for your patience.
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