WARNING: Six Days Of Silence! My High-Value Custom Order Vanished After Checkout 👻

I feel compelled to share my terrible online shopping experience as a cautionary tale for anyone considering this shop. While every review highlights excellent staff and sweet hats, my interaction was essentially non-existent after checkout. My final thought on the experience was simply
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. I placed a significant custom order last week, and since then, I have received no confirmation, no shipping update, and zero communication whatsoever. This complete silence forced me to chase down customer service, hoping to understand why my high-value purchase seemed to have vanished into thin air and why the status remains completely blank.
Customer: I am absolutely frustrated. I placed Order #3498 six days ago, and I have not received a single email confirming the purchase or giving me an estimated delivery date. What is going on with my hat?
CS Rep: I sincerely apologize for the lack of communication you've experienced, especially after placing a custom order. That is certainly not the service standard we aim for. In case you loved this informative article and you would like to receive more information relating to andovalesl.blogspot.com kindly visit our own page. Can you please confirm the email address associated with that order so I can investigate the processing status immediately?
Customer: The email is [customer@example.com]. The fact that your system shows a complete blank status for a custom product that cost hundreds of dollars is unacceptable. If I hadn’t called, I wouldn't know if I was getting a hat or if I was just charged for nothing.
CS Rep: I completely understand your frustration. Looking into Order #3498 now, it seems there was an unfortunate glitch in our confirmation system that prevented the initial communication from deploying. I assure you the order is logged. I am escalating this to fulfillment right now, and I will personally call you back within the hour with the exact details on your build progress and a tracking number, along with a discount code for the trouble.
Customer: Please ensure that happens. I need tangible proof that this order exists and is being worked on today.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of zero communication.